Due to extensive planning and preparation for large scale events, they do not qualify for the same payment, cancellation, reschedule policies. Please check your contract for specific details, if applicable.
Cancellation with Reschedule Date:
Click here for cancellations that will not be rescheduled.
Inclement Weather: Plan ahead! Schedule a "Rain Date". Otherwise standard reschedule policies apply.
- Reschedule at Least Seven (7) BUSINESS DAYS♦ PRIOR to your scheduled reservation date/time:
Small Events will be entitled to a 100% future use credit for amounts paid**. If you require a monetary refund, click here. - Reschedule less than Seven (7) BUSINESS DAYS♦ PRIOR to but not less than one (1) Business Day from scheduled reservation date/time:
Small Events will be entitled to a 75% future use credit for amounts paid**. If you require a monetary refund, click here. - Reschedule less than One (1) BUSINESS DAY♦ PRIOR to scheduled reservation date/time:
Small Events will be entitled to a 50% future use credit for amounts paid**. If you require a monetary refund, click here.
In the event that your reschedule date is unavailable, we will cancel your reservation via our standard cancellation policy below.
Cancellation without Reschedule Date:
Inclement Weather: Plan ahead! Schedule a "Rain Date". Otherwise standard cancellation policies apply.
- Cancel at Least Seven (7) BUSINESS DAYS♦ PRIOR to your scheduled reservation date/time:
Subject to a 35% cancellation fee, plus any service related fees that may apply ♦♦ or receive a 100% future use credit** for amounts paid. - Cancel less than Seven (7) BUSINESS DAYS♦ PRIOR to but not less than one (1) Business Day from scheduled reservation date/time:
Subject to a 50% cancellation fee, plus any service related fees that may apply♦ or 75% future use credit** for amounts paid. - Cancel less than One (1) BUSINESS DAY♦ PRIOR to scheduled reservation date/time:
Subject to a 100% cancellation fee.
Notification of reschedule or cancellation must be submitted via email. Please include a "read receipt" in your email submission. We will and must achnowledge your request to validate receipt. If you do no hear from us promptly, please call to ensure receipt of your submission. Please followup if you do not hear from us after your notification. We are not responsible for misdirected email. If you call to followup or otherwise notify us of your notification, please jot down the name of the ADEK staff member you spoke to. Without the proper notification or proof of your communication, we cannot be held liable for proper reschedule or cancellation of your service.
NOTE: Reservations booked for Holidays may have a different policy for payment and cancellation. Please ask.
We reserve the right to adjust or otherwise change policy as necessary. We do our best to be fair and handle unexpected changes accordingly.
♦ BUSINESS DAY is M-F 10am to 5pm, Sat. 11am to 3pm, excludes holidays and Sundays.
*A second cancellation or reschedule date will forfeit any/all refunds or credits.
**Future use credit expires twelve (12) months from date of issue.