Policies

Equipment Rentals

A 50% deposit must be made to book your reservation. Daily rentals must be PAID IN FULL 1 week PRIOR to the reservation date, rentals that require delivery and/or setup must be paid in full 2 weeks PRIOR to the reservation date. Reservations made less than 1 week out must be paid in full to reserve and may incur add'tl fees if setup is required. Last minute rentals (within 3 days or less of your event ) can be arranged and and last minute booking fees will apply, but ample planning ensures equipment availability. Long term rentals, must be PAID IN FULL 14 days before reservation date.

Securing your rental:

(These policies may be excepted for our established Clients, those that rent often and those that hold net 15 or net 30 accounts with us.)

Photo identification of the person picking up or accepting the delivery.

Security Deposit/Hold Authorization* Required. Credit card or cash only.

Cash or credit cards accepted anytime. Checks will be accepted for payment if used for payment at least 3 weeks in advance of your event. 

Credit card used to secure the rental, must be presented by card holder along with a valid driver's license upon equipment pickup. If pickup person is different than original card holder, security deposit will be collected the day before OR pickup person can present his/her own credit card for "security deposit/hold authorization*" Security deposit does not apply to rentals that are accompanied by an ADEK technician.

*Security Deposit/Hold Authorization REQUIRED for all rentals - Minimum $150 or 10% of rental amount.  Security deposits are placed upon pickup or one (1) day prior to delivery date and are released in 5-7 business days. If your rental period exceeds 5 days, we may "hold/authorize" an additional amount - minimum $250. Some exceptions may apply. This policy is subject to change.

 

Cancellation with Reschedule Date:

Click here for cancellations that will not be rescheduled.

Inclement Weather: Plan ahead! Schedule a "Rain Date". Otherwise standard reschedule policies apply.

Reschedule at Least Seven (7) BUSINESS DAYS PRIOR to your scheduled reservation date/time:
You will be entitled to a 100% future use credit for amounts paid**. If you require a monetary refund, click here.

Reschedule less than Seven (7) BUSINESS DAYS♦ PRIOR to but not less than one (1) Business Day from scheduled reservation date/time:
You will be entitled to a 75% future use credit for amounts paid**. If you require a monetary refund, click here.

Reschedule less than One (1) BUSINESS DAY♦ PRIOR to scheduled reservation date/time:
You will be entitled to a 50% future use credit for amounts paid**.  If you require a monetary refund, click here.

 In the event that your reschedule date is unavailable, we will cancel your reservation via our standard cancellation policy below. 

 

Cancellation without Reschedule Date:

Inclement Weather: Plan ahead! Schedule a "Rain Date". Otherwise standard cancellation policies apply.

Cancel at Least Seven (7) BUSINESS DAYS PRIOR to your scheduled reservation date/time:
Subject to a 35% cancellation fee, plus any service related fees that may apply ♦♦ or 100% future use credit** for amounts paid.

Cancel less than Seven (7) BUSINESS DAYS♦ PRIOR to but not less than one (1) Business Day from scheduled reservation date/time:
Subject to a 50% cancellation fee, plus any service related fees that may apply♦ or 75% future use credit** for amounts paid.

Cancel less than One (1) BUSINESS DAY♦ PRIOR to scheduled reservation date/time:
Subject to a 100% cancellation fee OR receive 50% future use credit for amounts paid**.     

 Notification of reschedule or cancellation must be submitted via email. Please include a "read receipt" in your email submission. We will and must achnowledge your request to validate receipt. If you do no hear from us promptly, please call to ensure receipt of your submission. Please followup if you do not hear from us after your notification. We are not responsible for misdirected email.  If you call to followup or otherwise notify us of your notification, please jot down the name of the ADEK staff member you spoke to. Without the proper notification or proof of your communication, we cannot be held liable for proper reschedule or cancellation of your service.


IMPORTANT: Equipment is thoroughly checked and demonstrated to Client prior to rental pickup and, if applicable, after rental delivery and setup. Refunds or cancellations will not be honored due to Clients inability to successfully operate rented equipment.

STAGE RENTALS: As the Renter, you are responsible for and take full responsibility for their safe use whether or not we setup for you. If you are using our self-serve stages, you are responsible for the correct and safe setup of the stage, ADEK will not be held liable for damages to persons or property as a result of poor setup or incorrect use of the stages. You agree to hold harmless ADEK Productions. 

SPECIAL EXCEPTION: If it is determined that the rental item is not in working order upon delivery/pickup, you must call us and return the non-working item immediately for replacement (same day, during regular business hours). If applicable, batteries are not included. A replacement item will be issued for the remainder of the rental period, if available. We cannot guarantee that an exact replacement item will be available for exchange at that time. Once our staff has determined the non-working status of the item and if a replacement item is not available, a full refund for that rental item will be made. If it is determined that the item IS in working order and/or Client negligence or inability to operate the equipment is the result of "non-operation", the standard rental fee will apply.

CREDIT CARD PAYMENT: Reservations made by credit card over the phone made by someone other than the person named on the reservation or presented by someone other than the card holder named on the card must be verified. We will ask for signature on the credit card receipt via email as well as a copy/pic of the cardholders Drivers License to verify cardholder identity. We reserve the right to refuse and/or cancel services scheduled if this information cannot be verified. No exceptions.

NOTE: Reservations booked for Holidays may have a different policy for payment and cancellation. Please ask.

We reserve the right to adjust or otherwise change policy as necessary. We do our best to be fair and handle unexpected changes accordingly.

 

 ♦ BUSINESS DAY is M-F 10am to 5pm, Sat. 11am to 3pm, excludes holidays and Sundays.
*A second cancellation or reschedule date will forfeit any/all refunds or credits.
**Future use credit expires twelve (12) months from date of issue.

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